Your user account will lock after 5 unsuccessful login attempts.
Once your account has locked you will receive an email with unlock instructions.
All you need to do is click on the “Unlock My Account” link and it will direct you to the correct page to unlock your account. You will need to create a new password from there.
If you have any issues unlocking your account you may submit a support ticket and one of our support agents will be more than happy to assist you.