Firstly, be sure to get your shipping address updated through your user account. You can do so here:
If you no longer have access to your previous address, please send us a message and we can provide more information for your specific situation.
If your crate was mailed to an invalid address, please double check and/or update your user account and contact our support team for more information.
Note: In effort to get crates to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates should be made prior to the 5th of each month to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding of any crate with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.